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Soporte FPO

A cloud-hosted solution

Xpensert's TEM software is completely hosted on elastic servers on a cloud computing platform.

What it means to your company:

  • Our system is running on virtual servers that could grow or shrink according to your needs.
  • The servers' growth has no practical limit on CPU computational power, memory or disk storage.
  • Should any problem arise, the server could be replicated in matter of minutes to guarantee the highest possible uptimes.
  • Data is stored on many virtual disks and replicated over different industrial-strength data centers around the world. 

And the bottom line for all that technicality is:

  • You get access to a worldwide hardware + software + services platform worth millions of dollars for a few dollars a month.
  • No matter if your company generates 100 or 100,000,000 calls in a month. Our system will accommodate with no hassle.
  • The costs reductions obtained from using the computational resources so efficiently are passed on to you.
  • You get 99,99% uptime.
  • Your data is practically invisible to anyone without the proper keys to the software.

The physical part of the cloud

The physical infrastructure supporting our hosts consists of dual quad-core Intel Xeon E5420s processors at 2.5GHz with 32GB of RAM and four to six 0.75-2TB drives each arranged into RAID 1 pairs. These powerful servers are secured in world class datacenters:

  • SAS 70 Type I certified
  • Dual-city grid power feeds, plus battery backup with automated transfer switch and on-site diesel generator
  • FM 200 server-safe fire suppression system with early pre-fire detection mechanism
  • Automatic temperature and climate control system with humidity and temperature sensors located throughout the facility
  • Biometric and key card security system including man-traps and rack level locking mechanism
  • Staffed 24x7 by data center technicians and engineers

Data Security

From the moment your invoice and call records are captured by our software, it is highly secured. We guard this sensitive information and provide many mechanisms to ensure data integrity and security: